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Your Business doesn't stand still, neither should your NetSuite solution.
As a leading NetSuite Alliance Partner, MacroFin can help you unlock the full potential of your NetSuite solution with our tailored NetSuite Support Services. Run by accountants, for accountants, MacroFin’s NetSuite Support Services ensure the smooth operation of your system and assist your team with business growth.
MacroFin's NetSuite Support Services
Going live with your NetSuite solution is just the first step. With MacroFin’s NetSuite Support Services, your users can access ongoing help from our expert support team. We assist with everything from technical issues to accounting questions and offer advice on the best NetSuite strategy for your business. Our team will also keep you up to date on the latest NetSuite features and functionality.
MacroFin's NetSuite Support:
We assist your team with daily queries through our monitored ticketing system, as set out in your Service Level Agreement. We can also help with tailored NetSuite training, administrative system updates, PDF updates, and script and workflow debugging.
MacroFin’s NetSuite Support Services give you access to our Technical Services and Accounting Advisory team. Experts in best accounting practices, this team can support with complex accounting queries relating to FX Revaluation, Intercompany Reconciliation, Multi-country Consolidation, Advanced Revenue Management, Multibook and more. MacroFin can also help plan for audits and optimise your reporting packs.
Our team will work with you to plan and prioritise your future NetSuite system enhancements. All Managed Services customers are eligible for a complimentary roadmapping session every six months. During this session, MacroFin will provide a comprehensive roadmap document that enables you to effectively plan your system optimisation. We can assist with strategic developments such as acquisitions and additional subsidiary roll-outs.
MacroFin’s NetSuite Support Services can also audit your system to ensure usability and optimisation.
MacroFin’s team of developers and solution architects can create and implement custom workflows and automations to help maximise the efficiencies available to you. In addition, we access our partner network to identify the best solutions for you and integrate to third-party apps where appropriate.
Our Awards
Why MacroFin for NetSuite Support?
We are NetSuite experts, which means we are best placed to provide you with day-to-day support, as well as advice on your ongoing NetSuite strategy. Our finance–focused approach will help you maximise your investment and optimise your NetSuite system. By teaming up with a leading NetSuite Alliance Partner, your business will have access to our expert team:
- Multiple NetSuite Award Winners
- 30+ NetSuite Experts
- 300+ Successful NetSuite Projects
- Customers in 20+ Countries
NetSuite Support Testimonials:
"MacroFin provided us with a project team that was tailored to our specific needs. The team guided us through the project in a professional manner, laying out a clear plan and milestones to ensure that our Go-Live date was achieved.
We were so impressed with the wealth of knowledge and efficient processes that we signed up for their managed support services, which has allowed us ongoing access to their team for technical issues, advanced accounting queries and proactive input on how to optimise our current system. "
EOIN WEEKSHead of finance, Wagestream 
5/5
Our NetSuite Support Packages
Silver
Includes...
- Fixed nominal fee for access to support desk and triage of queries
- 5% discounted rate card on additional services on base
- Reduced consulting rate for standard queries
- Generic NetSuite release preview
- Access to monthly webinars
Gold
Includes...
- 10 Hours per month of total inclusive hours inc. Accounting Advisory
- 5% further discount to rate cards
- SLA for response & commencement times
- Bi-weekly reporting and monthly meeting with Support lead and dedicated Account Manager
- Optimisation health check every 12 months
Diamond
Includes...
- 15 hours per month of total inclusive hours inc 4 hours Accounting Advisory
- 10% further discount to rate cards
- SLA for response and commencement times
- Bi-weekly reporting and monthly meetings with support lead and dedicated Account Manager
- Optimisation health check every 12 months
Platinum
Includes...
- 20 hours per month of total inclusive hours inc. 5 hours Accounting Advisory
- 15% further discount to rate cards
- Reduced SLA time for response and commencement times
- Tailored release preview
- System roadmap review and planning session for enhancements
Please complete this form and our customer support team will be in touch to arrange a free consultation.
