Menu
Your Business doesn't stand still, neither should your NetSuite solution.
NetSuite Support
Run by accountants, for accountants. Tailored NetSuite Support to not only keep your system running, but unlock the power of your NetSuite solution every day and empower your business to grow.
MacroFin's NetSuite Support Services
Going live with your NetSuite solution is just the first step. With MacroFin’s NetSuite Support Services you can ensure that your business has ongoing access to our expert team, who provide everything from help with technical issues, advanced accounting queries, proactive input on the best NetSuite strategy for your business and advice on the latest NetSuite features and updates.
MacroFin's NetSuite Support:
We will support you with your day-to-day queries through our ticketed monitoring system, subject to Service Level Agreements. We can help with administrative system updates, PDF updates, script debugging and tailored NetSuite training.
Managed Services Support will allow you access to our Technical Services and Accounting Advisory team who can assist with your complex accounting queries including: FX Revaluation, Intercompany Reconciliation, Multi-country Consolidation, Advanced Revenue Management And Multibook. We can also help plan for audits and optimise your reporting packs.
Our team will work with you to plan and prioritise your future system enhancements with a documented roadmap. We will also audit your system to ensure usability.
We can assist with additional subsidiary roll-outs and acquisitions.
We can use our team of in-house developers and Solution Architects to design and deploy custom workflows and automations. We can also use our extensive partner network to help identify optimal solutions for you, and integrate 3rd party apps.
Our Awards
Why MacroFin for NetSuite Support?
Our wealth of experience in providing NetSuite support services and complex integrations means that there is no one better placed to support your NetSuite system and ensure you get the most from your investment. By working with one of NetSuite’s fastest growing Alliance Partners you’ll be ensuring your business has the best NetSuite strategy in line with NetSuite best practice.
- Multiple NetSuite Award Winners
- 30+ NetSuite Experts
- 300+ Successful NetSuite Projects
- Customers in 20+ Countries
NetSuite Support Testimonials:
"MacroFin provided us with a project team that was tailored to our specific needs. The team guided us through the project in a professional manner, laying out a clear plan and milestones to ensure that our Go-Live date was achieved.
We were so impressed with the wealth of knowledge and efficient processes that we signed up for their managed support services, which has allowed us ongoing access to their team for technical issues, advanced accounting queries and proactive input on how to optimise our current system. "
EOIN WEEKSHead of finance, Wagestream 
5/5
Our NetSuite Support Packages
Silver
Includes...
- Fixed nominal fee for access to support desk and triage of queries
- 5% discounted rate card on additional services on base
- Reduced consulting rate for standard queries
- Generic NetSuite release preview
- Access to monthly webinars
Gold
Includes...
- 10 Hours per month of total inclusive hours inc. Accounting Advisory
- 5% further discount to rate cards
- SLA for response & commencement times
- Bi-weekly reporting and monthly meeting with Support lead and dedicated Account Manager
- Optimisation health check every 12 months
Diamond
Includes...
- 15 hours per month of total inclusive hours inc 4 hours Accounting Advisory
- 10% further discount to rate cards
- SLA for response and commencement times
- Bi-weekly reporting and monthly meetings with support lead and dedicated Account Manager
- Optimisation health check every 12 months
Platinum
Includes...
- 20 hours per month of total inclusive hours inc. 5 hours Accounting Advisory
- 15% further discount to rate cards
- Reduced SLA time for response and commencement times
- Tailored release preview
- System roadmap review and planning session for enhancements
Please complete this form and our customer support team will be in touch to arrange a free consultation.
